gn55's Privacy Policy
Your personal information is completely safe with us — gn55 protects your privacy through SSL encryption and strict data protection measures.
Introduction and Scope
gn55 (referred to hereinafter as "we", "us", or "the platform") is a trusted online gaming platform in Bangladesh. When you register, log in, or use any of our services on gn55, you agree to the terms of this privacy policy.
This privacy policy explains what types of information we collect, how that information is used and stored, who it may be shared with, and what rights you have over your information. We are always responsible with your personal information and do not sell it to any third party without authorization.
This policy applies to all users of gn55, including registered members, visitors, and affiliate partners.
1. Information We Collect
gn55 collects various types of information to help improve the quality of our services and personalize your experience.
Personal Identification Information
Information you provide at the time of registration:
- Full name and username
- Email address
- Date of birth (for age verification — for users aged 21 and above only)
- Mobile number (if applicable)
- Password (stored in encrypted form)
Financial Information
Information required to complete transactions:
- bKash / Nagad / Rocket mobile number
- Deposit and withdrawal history
- Transaction date, amount, and method
- Balance and bonus usage records
We do not store any card numbers or bank passwords.
Technical Information
Automatically collected when you use the platform:
- IP address and geographic location
- Browser type and version
- Operating system information
- Cookies and session data
- Device identifier information
Behavioral Information
A record of your activity on the platform:
- Gaming history and preferred games
- Session duration and frequency
- Bet amounts and patterns
- Summary of live chat conversations
- Records of promotional offer usage
2. Purpose of Information Use
2.1 Service Operation and Improvement
gn55 uses the information collected from you for the following purposes:
- To create, verify, and manage accounts
- To process deposits and withdrawals
- To deliver bonuses and promotional offers accurately
- To provide customer support and resolve issues
- To improve platform performance
2.2 Security and Fraud Prevention
We use information to ensure the security of our platform:
- To detect and prevent unauthorized access
- To prevent money laundering and financial fraud
- To take action against the use of multiple accounts
- To detect the use of bots and automated software
- To verify age and ensure that only users aged 21 and above are participating
2.3 Communication and Notifications
With your consent, we may contact you regarding the following:
- Important account-related notifications
- Transaction confirmation messages
- New promotions and bonus offers
- Security alerts
- Responsible gaming information
You may opt out of marketing communications at any time.
3. Information Sharing Policy
3.1 Sharing Information with Third Parties
gn55 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment processors: Minimum necessary information is shared to complete transactions via bKash, Nagad, and Rocket.
- Game providers: Gameplay-related information may be shared with game suppliers such as Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming.
- Legal authorities: Information may be provided to authorities in the event of a court order or legal obligation.
- Technology partners: Technology service providers required for platform operations work under contractual confidentiality terms.
We impose an obligation on any third party to comply with our privacy standards.
3.2 What We Do Not Do
- We do not sell your information to third-party advertisers
- We do not use your information for profiling or targeted advertising without your consent
- We do not supply information for political or religious campaigns
- We do not share personal contact information with unauthorized companies
4. Cookies and Tracking Technology
4.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. gn55 uses the following types of cookies:
- Essential cookies: These are mandatory to maintain login sessions and ensure security.
- Functionality cookies: Used to remember your language preferences and platform settings.
- Analytics cookies: Help us understand which pages are being used most.
- Security cookies: Used to prevent fraud and unauthorized access.
4.2 Cookie Controls
You can control or delete cookies from your browser settings. Please note that disabling essential cookies may affect some platform functionality — particularly the login and transaction processes.
We do not use third-party tracking cookies or cross-site tracking technology.
5. Data Storage and Security
5.1 Retention Period
gn55 stores your information for the following periods:
- For as long as your account remains active
- For the period required to meet legal obligations after account closure
- Financial transaction records are retained in accordance with regulatory requirements
- Security logs are kept for a limited period
Once no longer needed, information is securely deleted.
5.2 Security Measures
gn55 uses the following to keep your information secure:
- SSL/TLS encryption — on all data transmissions
- Password hashing — passwords are never stored in plain text
- Two-Factor Authentication support
- Firewall and intrusion detection systems
- Regular security audits and vulnerability testing
- Data backup and disaster recovery planning
6. Your Rights
You have the following rights over your personal information. Contact us to exercise these rights.
Right to Access Information
You may find out at any time what information we hold about you and request a copy of it.
Right to Correct Information
If any of your information is incorrect or incomplete, you may request that it be corrected or updated.
Right to Delete Information
In certain circumstances you may request that your personal information be deleted, unless a legal obligation exists.
Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.
Right to Data Portability
You may request your information in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances you may request that processing of your information be temporarily suspended.
7. Protection of Minors
Information of Those Under 21
gn55 strictly provides services only to users aged 21 and above. We do not knowingly collect any personal information from minors.
Age verification is carried out during registration. If we find that any user is under 21 years of age, their account will be closed immediately and the stored information will be deleted.
If you believe that a minor is using our platform, please contact us.
8. Policy Changes
Updates & Notifications
gn55 may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:
- A notification will be displayed on the platform
- A message will be sent to your registered email address
- The "Last Updated" date at the top of this page will change
If you continue to use the platform after the changes, you will be considered to have accepted the new policy. We recommend that you review this page regularly.
9. Contact Us
Contact us for any privacy-related questions, complaints, or to exercise your rights.
Email: [email protected]
Live Chat: 24/7 Bangla Support
Response Time: Usually within 24 working hours
Service Language: Bengali
When submitting a privacy-related request, please contact us from your registered email address so that we can verify your identity.
Read our other important policies: